At Needles Magic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your unused product in its original packaging, you can request an exchange or return within 30 days of purchase. We have a hassle-free, no questions asked exchange/return policy to ensure your satisfaction.

To initiate an exchange or return, simply send us an email at with your request. We will arrange for the product to be picked up free of charge through our trusted shipping partner. Please make sure to include your order details and reason for the exchange or return in the email.

Once we receive the returned product and verify its condition, we will process your exchange or refund. If you choose an exchange, we will promptly send you the desired replacement item. If you prefer a refund, we will process it in the original form of payment.

Please note that the exchange or return policy is applicable to unused products in their original packaging. Any used, damaged, or altered items may not be eligible for exchange or return. Additionally, certain products, such as personalized or custom-made items, may have specific return restrictions which will be communicated to you at the time of purchase.

We strive to make the exchange or return process as seamless as possible, ensuring your satisfaction with our products. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We are here to help!

Shopping Cart